Hand gestures in modern cars can be used to perform simple tasks like turning music volume up or down and others, as the video above shows. According to the study, 36 out of 100 vehicles equipped with this feature experience problems. To top it off, 61 percent of drivers who have gesture-based controls in their vehicles often use it less than half the time they commute.
“The user experience plays a major role in whether an owner will use the technology on a regular basis or abandon it and feel like they wasted their money,” wrote Kristin Kolodge, J.D. Power’s executive director of driver interaction and human-machine interface research, in a press release.
While satisfaction is worth noting, consumers also care about which automakers are implementing the bleeding edge tech first—not just which are executing it correctly. Across all automakers, Volvo ranks highest in innovation and tops the luxury segment, followed by BMW, Cadillac, Mercedes-Benz, and Genesis. For those with a more modest wallet, Hyundai takes the top of the mass market segment, followed by Subaru, Kia, Nissan, and Ram.
One thing is certain: drivers are still unsure about advance driver assistance systems. Whether it be lane keeping, automatic emergency braking, or adaptive cruise control, consumers are still wary about trusting the systems designed to make their driving experience easier and safer. The study also notes that a significant lack of training in these features is primarily to blame for the lack of trust from consumers.
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